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Complaints & Returns | Car-Bags.com

Complaints

For complaints about our products, delivery, service etc. you can reach us by phone at +31-416-660 715 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. on working days from 9:00 to 17:00. At Car-Bags.com customer satisfaction is of great importance. If our customers aren't satisfied, we are not satisfied. In general a money back guarantee applies. Below you will find more information about the steps to follow if you are not satisfied with our travel bags. You can also submit your complaint to the Disputes Committee through the European ODR Platform.

Complaints procedure in case of delivery errors or product faults.

We advise you to check directly after delivery of your order if you have received the correct product and whether it was delivered complete and undamaged. If this is not the case, or when the product shows defects later on, please follow this procedure:

  1. Report your complaint per email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If possible, please attach several clear pictures to your email to illustrate the problem.
  2. We will do our best to reply to your complaint immediately, but we will respond at least within 14 days after receipt of your e-mail. If a complaint requires a longer processing time, we will give you an indication when you can expect a more detailed answer form us.
  3. If your complaint is justified, we will send a replacement product or take the faulty product back. In the latter case, we will refund the purchase amount after receipt of the faulty product.

Withdrawal of your order

Also if you are not satisfied with the product for other reasons, you can return it. Please follow this procedure:

  1. You can withdraw your order within a sighting period of 14 days after receipt of your order.
  2. We advise you to report your withdrawal per e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. You will receive an e-mail from us with all the information you need to return your order. We will bear the direct costs of the return transport for customers within the EU. If you live outside the EU, you will bear the direct return costs. You must return the products to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw your order. You are still in time if you return the goods before the period of 14 days has expired.
  4. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  5. Returned articles must be complete and - as far as reasonably possible - in the original factory condition and packaging.

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