Frequently Asked Questions
Placing an order
How can I find a product in the shop?
First, choose your car brand and then your car model. If your car model is not listed, please contact us.
How do I place an order??
If you have found the set for your car, press "Add to cart". With the button "Checkout" you start the checkout procedure.
Can I cancel an order and how does this work?
You can cancel your order within 14 days after receipt. The article must be complete and - as far as reasonably possible - in the original factory condition and packaging. Before returning the product always first contact us. For more information see Complaints & Returns.
What happens with my order when it is temporarily or permanently not available?
In that case we will contact you as soon as possible. You than have the choice to either cancel the order or, if possible, to accept a longer delivery time.
Delivery of your order
What is the delivery time of my order?
Within the Netherlands all packages are delivered within 2 to 3 working days. In the rest of Europe this takes 2 to 7 working days, depending on the country of destination. It can happen that a product is temporarily out of stock, resulting in a longer delivery time. In this case you will be informed on time.
Who is the forwarder of my product?
See table. Remark: because many parcel services are working together, it may happen that a parcel is offered by another service as stated in this table.
What are the shipping costs?
See table.
Payment
With which methods can I pay at Car-Bags.com?
You can make checkout your purchases in our webshop in a safe and easy way with PayPal or iDeal. Only within the Netherlands we offer extra option of delivery by c.o.d. (cash on delivery).
Do I pay safely on this website?
At iDeal as well as Paypal you checkout in a secure internet payment environment. During your transactions you have exclusive and direct contact with your own bank or PayPal.
What is the refund term of my purchase amount after a return or cancellation?
If the product is received back by us in good order and/or your complaint is justified, we will refund the purchase amount to your account within 14 days.
Warranty
How long is the warranty period on my product?
We offer 3 months warranty on product faults. Normal wear and tear is not covered by the warranty.
What should I do if my product is damaged when I receive it?
In that case you should contact us immediately. In consultation with you, we will send you a replacement and take the damaged product back.
What should I do when my product shows a defect after a while?
Contact us. If it is a product fault we will send you a replacement. Normal wear and tear is not covered by the warranty.
Returns
What kind of possibilities are there to return the product?
Before returning a product you should always first contact us. For more information see Complaints & Returns.
What are the costs for a return shipment?
These depend strongly on your residential address. If you want to return the product because you want to cancel the purchase, the return costs are at your own account. If it is a complaint we will review on a case-by-case basis whether we want to receive the defective product back. When yes, Car-Bags.com will cover the return costs.
What is the shipping method for returning products?
If it is a warranty case, Car-Bags.com will arrange for the return shipment, that is: if we want to see the product back at all. If you want to return the product because you want to cancel the purchase, you need to arrange for the return shipment yourself. This is often possible through a post headoffice nearby. In that case the return costs are for your own account.
What is the refund term of my purchase amount after a return shipment?
If the product is received back by us in good order and/or your complaint is justified, we will refund the purchase amount to your account within 14 days.
How do I reach customer service?
By phone on +31-416- 660 715 or by e-mail on This e-mail address is being protected from spambots. You need JavaScript enabled to view it on working days from 9:00 to 17:00.










